Refund Policy
Last Updated: [Insert Date]
At Derra Learning, we are committed to providing high-quality educational experiences for children through live and interactive classes. Because our courses are structured, instructor-led, and space-limited, we have implemented the following refund policy to ensure fairness for both learners and instructors.
Course fees are non-refundable once classes have commenced.
Refunds may be considered only under limited conditions (see section 2).
Refund requests must be submitted in writing to support@derralearning.com.ng within 3 days of course payment and before the first scheduled class.
You may be eligible for a partial or full refund if:
You cancel before the first class begins.
A class is cancelled by Derra Learning without rescheduling.
There is a major technical issue that prevents access to the course (verified by our team).
You were wrongfully charged due to a billing error.
Refunds will not be granted in the following cases:
You miss a scheduled live class.
You change your mind after starting the course.
Technical issues on your end (e.g. poor internet, device problems).
Incomplete use of class sessions or dropping out mid-course.
Delayed access due to failure to check email or platform notifications.
In most cases, we offer the option to reschedule or defer enrollment to the next batch/session instead of a refund. You may request this once per course.
Approved refunds will be processed within 7–10 working days.
Refunds are made via the original payment method or by bank transfer.
Any bank or processing fees may be deducted from the total refund amount.
Send an email to support@derralearning.com.ng with the subject line “Refund Request – [Your Name]” and include:
Student's name
Course enrolled
Payment reference or receipt
Reason for the refund request
Our team will respond within 48 hours.
We want every child to enjoy learning at Derra. If you’re unhappy for any reason, please contact us. We’ll do our best to resolve the issue, even if a refund is not possible.
If you have any questions, please contact:
📧 support@derralearning.com.ng